What are the delivery fee/charges?

In cases where a customer's residence does not have an elevator and the total weight of the purchased items exceeds 30 kg, an additional fee of RM 30.00 will be charged for the manual transportation of items up the staircase.

Online Store Delivery – Applicable for orders placed on the Pet Lovers Centre website with delivery lead time within 5 to 7 working days. (Delivery charges are calculated base on the total weight and area)

Home Delivery - Applicable for orders placed through the Live Chat platform, Home Delivery hotline and In-store purchases. Our Delivery Service Officer will contact you to confirm your order and advise on the delivery lead time. Our business hours are from 9:00am to 5:00pm, Monday through Friday. Please note that we are closed on public holidays.


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