How long does it take for my items to be delivered?

Web online order – Applicable for orders placed on Pet Lovers Centre website with delivery lead time within 5 to 7 working days. (excluding weekends and public holiday) However, if there is a surge of orders, the delivery may be delayed. Please note that the items will be sent through courier service. You may refer to our Online Shopping Terms and Conditions for more information. 

Home Delivery - Applicable for orders placed in-store or through the home delivery hotline. Our Delivery Service Officer will contact you for the confirmation of your order and advise on the delivery lead time. Please note that the item will be delivered via in-house delivery. You may refer to our Home Delivery Terms and Conditions for more information. 

Our business hours are from 9:00am to 5:00pm, Monday through Friday. Please note that we are closed on public holidays.

Why is my delivery late?

The selected delivery date and time that you have chosen serve as an indication of your preferred delivery timing. We make every effort to adhere to your preferred timing, but on rare occasions, the timing may need to be adjusted/delayed due to external factors such as weather conditions or traffic constraints. Please be aware that we cannot be held responsible for any delivery delays that are beyond our control.

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