Skip to main content
Logo
Pet Lovers Centre Malaysia
Stores VIP Membership
Bahasa Melayu
Submit a request
Help Centre

Promoted articles

  • We are here to help! Choose one of the options below and we'll guide you to the best solution.

    Touchpoints

    Details

    Submit Request

    Do you still need any help? Fill up the Contact Form and we’ll get back to you as soon as we can.

    Live Chat Support

    Can't find the answer you are looking for? Contact us through the Live Chat from our homepage (located at the bottom right window), and we will be able to assist you right away.

    Our operating hours: 9am to 10pm daily.

    Help Centre (FAQs Page)

    With an extensive selection of local and international brands available. Pet Lovers Centre is currently Asia's one-stop leading pet store for all your needs. If you still need any help, please feel free to browse our friendly Help Centre for additional information about our products. 

    Home Delivery Support

    For any enquiry with Home Delivery orders, you may reach us via this Contact Form to assist you. 

    WhatsApp Business

    If you prefer to message us via mobile communication, please feel free to drop us a text at +60 103129877 and we will reply to you as soon as we can! 

    LINE Official Account

    We have recently launched the Pet Lovers Centre Line Official Account, come and chat with us for the latest information about our products and services! Y

    Telegram Account

    Have a question and prefer to message us via Telegram? Please feel free to drop us a text at our Telegram Account (Pet Lovers Centre)!

    Facebook If you prefer to connect with us through Facebook Private Messenger, please click on this link here and we will get back to you as soon as we can.
    Instagram If you prefer to get in touch with us through Instagram Direct Message, please click on this link here to follow our page and contact us. 

     

  • Yes, we have provided this option exclusively for our customers. You may call our hotline at 1800-88-7387. Our team at Pet Lovers Centre would be most glad to take your orders.

  • Our retail stores operating hours are from 10 am to 10 pm daily. Please note that we only accept cash payments 20 minutes before our closing time or later. 

    For more information on our Store Location, Operating Hours, and Contact Details, please refer to this page here. 

    Alternatively, you may also browse this page for more information about Our footprints and store locations across Singapore, Malaysia, Thailand, Philippines and Vietnam.

VIP Membership

  • What is VIP Membership Concierge App?
  • Membership Terms and Conditions

Online Account

  • Why are the loyalty points showing ‘0’ in the web account?
  • I am a VIP member. Why is the discounted price not reflecting on my cart?
  • Error message “VIP card link to another account” – What is this?
  • I did not receive OTP to link VIP Membership Card to Web Account
  • How do I register for a web order account?
  • How do I update my email address for my web account?
  • See all 19 articles

Order and Delivery

  • I received an 'Application Error' message when I checkout. Is my order captured?
  • It is my birthday month and do I enjoy special discount for my purchases?
  • What is the Home Delivery Terms and Conditions?
  • Home Delivery Support

General Enquiries

  • Store Location, Operating Hours and Contact Details

Payments

  • How secure is my payment details?
  • Does Pet Lovers Centre store my credit card details when I make a purchase?
  • Can I pay using Credit Cards?
  • Which payment methods can I use at Pet Lovers Centre?
  • My credit card details are not accepted. What’s wrong?

More Resources

Pet Care Services
Your pets are more than just adorable creatures; they are great companions that bring you joy, laughter and lots of love. Hence, they deserve to have the best things the world (and Pet Lovers Centre) has to offer!
Pet Health
Are you looking for answers to pet care-related questions or seeking advice on wellbeing of your pets? Our Pet Health Services will provide pet parents with a wealth of health, behaviour and medical information.
Pet Blog
This is where you can find the best product recommendations, the trendiest pet-friendly places to visit and informative pet care guides. Stay updated with the latest pet events in Singapore and join us as we interview celebrities to learn more about their lives with fur kids!
Pets Magazine
Read past issues of Pets magazines and also, our former PetLovers Magazine (last issue: June 2019) for all topics related to pets.
Can't find what you're looking for?
Let us help you!
Submit a request

© PLC Help Centre

Pet Lovers Centre Malaysia. All rights reserved.

Facebook Twitter YouTube LinkedIn Instagram
How may we help?