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    Customer Service Home Delivery 

    Please contact us via our touchpoints provided above or submit your request through the Request Form.

    Our operating hours are from 9:30am to 9:30pm on Mondays through Fridays, and from 12pm to 8pm on Weekends and Public Holidays.

    Please contact us via Order Enquiry Form for assistance.

    Our business hours are from 9:00am to 5:00pm, Monday through Friday. Please note that we are closed on public holidays.

  • For more information on our Store Location, Operating Hours, and Contact Details, please refer to this page here. Please note that we only accept cash payments 20 minutes before our closing time or later. 

VIP Membership

  • Membership Terms and Conditions

Online Account

  • Why are the loyalty points showing ‘0’ in the web account?
  • I am a VIP member. Why is the discounted price not reflecting on my cart?
  • Error message “VIP card link to another account” – What is this?
  • How do I register for a web order account?
  • How do I update my email address for my web account?
  • What do I enjoy with an online/web account?
  • See all 15 articles

Order and Delivery

  • I received an 'Application Error' message when I checkout. Is my order captured?
  • It is my birthday month and do I enjoy special discount for my purchases?
  • What are the Home Delivery Terms and Conditions?

General Enquiries

  • Store Location, Operating Hours and Contact Details

Payments

  • How secure is my payment details?
  • Does Pet Lovers Centre store my credit card details when I make a purchase?
  • Can I pay using Credit Cards?
  • Which payment methods can I use at Pet Lovers Centre?
  • My credit card details are not accepted. What’s wrong?

More Resources

Pet Care Services
Your pets are more than just adorable creatures; they are great companions that bring you joy, laughter and lots of love. Hence, they deserve to have the best things the world (and Pet Lovers Centre) has to offer!
Pet Health
Are you looking for answers to pet care-related questions or seeking advice on wellbeing of your pets? Our Pet Health Services will provide pet parents with a wealth of health, behaviour and medical information.
Pet Blog
This is where you can find the best product recommendations, the trendiest pet-friendly places to visit and informative pet care guides. Stay updated with the latest pet events in Singapore and join us as we interview celebrities to learn more about their lives with fur kids!
Pets Magazine
Read past issues of Pets magazines and also, our former PetLovers Magazine (last issue: June 2019) for all topics related to pets.
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