Please note that Android 13 and earlier versions were not listed among the versions receiving security fixes in Google’s bulletin announcement, which was published on 2 March 2026. As our VIP Concierge App is designed to work with newer Android versions, you may experience issues when using the app on a phone running an older version.
If you’re unable to download or open the Pet Lovers Centre VIP Concierge App, or if you see a blank screen or an “Unable to connect to the server” error message, please follow the troubleshooting steps below.
How do I check my Android version?
On your phone, go to Settings → About phone or About device → Android version. If your phone shows Android 13 or earlier, check whether a software update is available. Google’s guide to checking your Android version
How do I update my phone?
For OPPO phones: Go to Settings → About device and tap the ColorOS card to check for updates. Install the latest version (example ColorOS 17) if this available for your model or you may refer to OPPO software update guide here https://support.oppo.com/in/software-update
For other Android phones: Open Settings and search for Software update or System update. Follow the on-screen instructions if an update is available. Google’s Android update guide
What if my phone has no update available for latest Andriod version or the app still doesn’t work?
We apologize that mobile app compatibility may vary depending on your phone model and software version. However, if you have a physical VIP Card, you can continue to present it at our outlets. You can also download the mobile app from the official app store on another compatible phone and link your existing VIP membership.