Troubleshooting Guide for Digital VIP Membership Card / VIP Concierge App

Are you experiencing difficulties with your Digital Membership Card on our VIP Concierge App? Here's a quick troubleshooting guide to help you out.

Q: Where can I download the latest version of the mobile app? 

  • For the latest version, please visit the respective iOS App Store or Google Play Store to download and install the most recent version of our application.
  • Please be advised that the functionality of the VIP Concierge App may be restricted for international visitors who do not have a mobile number starting with the +60 country code.

Q: How can I ensure my membership is valid?

  • You can refer to our dedicated page to Sign Up, Renew, or Activate your VIP Status.
  • If you already hold a valid membership, please access the VIP Concierge App and navigate to the "Link New VIP Card to App" tab.
  • If you’re an international visitor (non +60 mobile user) and need help activating your VIP Membership card, you can get in touch with our Customer Service team by filling out the contact form here.

Q: Can I use my VIP Card on multiple devices?

  • Each VIP Card can be linked to the app on a single device only - be it a tablet or a phone.
  • If you have relink your VIP card to a newly installed app, any services associated with the previously installed mobile device will no longer be accessible.

Q: How do I utilize the Digital Membership Card on the VIP Concierge App?

  • To use your Digital VIP Card, please approach our retail staff at the payment counter to obtain the QR Code.
  • Scan the QR Code via the VIP Concierge App by selecting "Show Digital VIP Card."
  • Please note that upon scanning, you will have a window of 5 minutes to complete your purchase.

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