Please note that for activation of Physical VIP Membership Card (sold at retail stores), our system will accept handphone numbers beginning with +60 (Malaysia) or +65 (Singapore).
If you’re an international visitor (non +60 or +65 mobile user) and need help activating your Physical VIP Membership Card, please contact our Customer Service Team.
User Guide for Activation Using +60 (Malaysia) Handphone Number:
- Activate your VIP card via our official website.
- Follow the on-screen instructions by entering the 10-digit Registration Code followed by your mobile number.
- Enter the One-Time Password (OTP) sent to your mobile device via SMS.
- Please note that the option to re-send the SMS OTP request is available only after a 2-minute interval.
- If the OTP code is not received after two attempts, the system will prompt you to provide your email address as an alternative method.
- Complete the VIP Card activation by submitting your personal information and clicking “Submit.”
User Guide for Activation Using +65 (Singapore) Handphone Number:
- Activate your VIP card via our official website.
- Follow the on-screen instructions by entering the 10-digit Registration Code followed by your mobile number.
- Enter the One-Time Password (OTP) sent to your email.
- Please check your spam or junk folder is you did not receive the OTP in inbox.
- If the OTP code is still not received, re-enter your email address to resend.
- Complete the VIP Card activation by submitting your personal information and clicking “Submit."