Please note that for activation of Physical VIP Membership Card (sold at retail stores), our system will accept handphone numbers beginning with +60 (Malaysia) or +65 (Singapore).
If you’re an international visitor (non +60 or +65 mobile user) and need help activating your Physical VIP Membership Card, please contact our Customer Service Team.
Other Common Reasons for Membership Invalidity:
- The VIP membership card may have expired, as the membership is valid for one year and requires renewal thereafter. (Please note that if the membership card has been expired for more than three months, renewal using the same 10-digit registration number will not be possible.)
- You may register or renew online or visit any Pet Lovers Centre store to obtain a new membership card.
- Please ensure that you enter only the 10-digit registration code located at the top right-hand corner of your VIP membership card.
- Kindly be aware that VIP cards not activated within one year from the date of issuance will be rendered invalid.