Help Centre Category

VIP Membership

It is my birthday month and do I enjoy special discount for my purchases? How to update my contact details? Can I enjoy VIP membership privileges in-store by showing the Web account information only? What is VIP Membership Concierge App? What if my voucher expires? I forgotten to bring my VIP card at the store, can I still claim my loyalty points?

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My Account

What do I enjoy with an online account? Why are the loyalty points showing ‘0’ in the web account? I am a VIP member. Why is the discounted price not reflecting on my cart? Error message “VIP card link to another account” – What is this? I did not receive OTP to link VIP Membership Card to Web Account How do I register for a web order account?

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Payments

How secure is my payment details? Does Pet Lovers Centre store my credit card details when I make a purchase? Can I pay using Credit Cards? Which payment methods can I use at Pet Lovers Centre? My credit card details are not accepted. What’s wrong?

Order and Delivery

Which stores are available for Home Delivery service? When can I opt for Home Delivery when purchasing in your retail stores? In the event, I'm not at home to collect the Home Delivery order, what should I do? What are the charges for delivery? Can I combine a new order with an earlier one, in order to get an earlier delivery date? Why are some of my items not delivered?

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General Enquiries

Contact Us What is your contact phone number? What type of cat litter do you have? Do you sell shirt or clothing for dog or cat? How do I check the available stores for a product? Looking for dried meat for dog?

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