Help Centre Category

VIP Membership

• What is VIP Membership Concierge App?
• Membership Terms and Conditions

Online Account

• Why are the loyalty points showing ‘0’ in the web account?
• I am a VIP member. Why is the discounted price not reflecting on my cart?
• Error message “VIP card link to another account” – What is this?
• I did not receive OTP to link VIP Membership Card to Web Account
• How do I register for a web order account?
• How do I update my email address for my web account?
• See all 19 articles

Order and Delivery

• I received an 'Application Error' message when I checkout. Is my order captured?
• It is my birthday month and do I enjoy special discount for my purchases?
• What is the Home Delivery Terms and Conditions?
• What is the usual product expiry date?
• Home Delivery Support

General Enquiries

• Store Location, Operating Hours and Contact Details
• Introducing Pet Pharmacy Online
• How to link Live Chat conversation to WhatsApp?
• Our footprints and store locations across Singapore, Malaysia, Thailand, Philippines and Vietnam.
• Food Safety & Storage
• Our Pet Essentials Remain Available!
• See all 7 articles

Payments

• How secure is my payment details?
• Does Pet Lovers Centre store my credit card details when I make a purchase?
• Can I pay using Credit Cards?
• Which payment methods can I use at Pet Lovers Centre?
• My credit card details are not accepted. What’s wrong?