Help Centre Category
VIP Membership
Online Account
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What do I enjoy with an online account?
Why are the loyalty points showing ‘0’ in the web account?
I am a VIP member. Why is the discounted price not reflecting on my cart?
Error message “VIP card link to another account” – What is this?
I did not receive OTP to link VIP Membership Card to Web Account
How do I register for a web order account?
Order and Delivery
General Enquiries
- Product Recommendations
- Pet Grooming & Boarding
- FoodPanda, Grabmart, Lazada, Shopee & HappyFresh
- Exchange & return
- Career & Sponsorship
- Customer Service Support
- Collaboration, Supplier & Franchise
- Animals in store
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Store Location, Operating Hours and Contact Details
How to link Live Chat conversation to WhatsApp?
Introducing Pet Care Consultant (PCC)
WhatsApp Business
Our footprints and store locations across Singapore, Malaysia, Thailand, Philippines and Vietnam.
Food Safety & Storage