Help Centre Category

VIP Membership

• Activate VIP Card
• Membership Sign Up/Renew
• Check Points
• Redeem Points
• Update Personal Details
• Benefits
• Other Frequently Asked Question

What is VIP Membership Concierge App? Membership Terms and Conditions

Online Account

What do I enjoy with an online account? Why are the loyalty points showing ‘0’ in the web account? I am a VIP member. Why is the discounted price not reflecting on my cart? Error message “VIP card link to another account” – What is this? I did not receive OTP to link VIP Membership Card to Web Account How do I register for a web order account?

Order and Delivery

• Change & Cancellation
• Payment
• Delivery
• Order

I received an 'Application Error' message when I checkout. Is my order captured? It is my birthday month and do I enjoy special discount for my purchases? What is the Home Delivery Terms and Conditions? What is the usual product expiry date? Home Delivery Support

General Enquiries

• Product Recommendations
• Pet Grooming & Boarding
• FoodPanda, Grabmart, Lazada, Shopee & HappyFresh
• Exchange & return
• Career & Sponsorship
• Customer Service Support
• Collaboration, Supplier & Franchise
• Animals in store

Store Location, Operating Hours and Contact Details How to link Live Chat conversation to WhatsApp? Introducing Pet Care Consultant (PCC) WhatsApp Business Our footprints and store locations across Singapore, Malaysia, Thailand, Philippines and Vietnam. Food Safety & Storage

Payments

How secure is my payment details? Does Pet Lovers Centre store my credit card details when I make a purchase? Can I pay using Credit Cards? Which payment methods can I use at Pet Lovers Centre? My credit card details are not accepted. What’s wrong?