It is my birthday month and do I enjoy special discount for my purchases?
How to update my contact details?
Can I enjoy VIP membership privileges in-store by showing the Web account information only?
What is VIP Membership Concierge App?
What if my voucher expires?
I forgotten to bring my VIP card at the store, can I still claim my loyalty points?
What do I enjoy with an online account?
Why are the loyalty points showing ‘0’ in the web account?
I am a VIP member. Why is the discounted price not reflecting on my cart?
Error message “VIP card link to another account” – What is this?
I did not receive OTP to link VIP Membership Card to Web Account
How do I register for a web order account?
Which stores are available for Home Delivery service?
When can I opt for Home Delivery when purchasing in your retail stores?
In the event, I'm not at home to collect the Home Delivery order, what should I do?
What are the charges for delivery?
Can I combine a new order with an earlier one, in order to get an earlier delivery date?
Why are some of my items not delivered?
What is your contact phone number?
What type of cat litter do you have?
Do you sell shirt or clothing for dog or cat?
How do I check the available stores for a product?
Looking for dried meat for dog?