Help Centre Category

VIP Membership

Why I can't enter my HP number for VIP card activation? How to update my Date of Birth? It is my birthday month and do I enjoy special discount for my purchases? How to update my contact details? Can I enjoy VIP membership privileges in-store by showing the Web account information only? What is VIP Membership Concierge App?

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My Account

What do I enjoy with an online account? Why are the loyalty points showing ‘0’ in the web account? I am a VIP member. Why is the discounted price not reflecting on my cart? Error message “VIP card link to another account” – What is this? I did not receive OTP to link VIP Membership Card to Web Account How do I register for a web order account?

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Payments

How secure is my payment details? Does Pet Lovers Centre store my credit card details when I make a purchase? Can I pay using Credit Cards? Which payment methods can I use at Pet Lovers Centre? My credit card details are not accepted. What’s wrong?

Order and Delivery

I received an 'Application Error' message when I checkout. Is my order captured? Which stores are available for Home Delivery service? When can I opt for Home Delivery when purchasing in your retail stores? In the event, I'm not at home to collect the Home Delivery order, what should I do? What are the delivery fee/charges? Can I combine a new order with an earlier one, in order to get an earlier delivery date?

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General Enquiries

2022 Chinese New Year Opening Hours Contact Us What is your contact phone number? Introducing Pet Pharmacy Live Chat (Coming soon in March 2022) Do you sell plastic collar? Do you sell headcollar?

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