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Our service is now integrated with Pet Pharmacy Online service!
If you need any help with Pet Pharmacy Ordering, please submit the feedback form and we will try our best to reply as soon as we can.
Our goal with this initiative is to make it easy for pet owners to get professional advice and access to pet healthcare expertise from the safety and comfort of their homes.
The Mall, Mid Valley SouthKey
TM-014, 3rd Floor Mezzanine, The Mall, Mid Valley Southkey, Persiaran Southkey 1, Southkey, 80150 Johor Bahru, Johor Darul Takzim, Malaysia
Contact number: +607 276 2872
Store Operating Hours:
1.00pm - 10.00pm
Closed on every Thursday
How to place an order with Pet Pharmacy?
Customers are required to provide a valid vet prescription under the Pharmacy Board of Malaysia guidelines. Please note that our Pharmacist is unable to dispense medications without a valid vet prescription.
Delivery Service Surcharge
A delivery charge will be incurred for every confirmed purchase. Our consultant will be contacting you on the delivery date and charges upon confirmation of the order. Please refer to the bottom page for the delivery service surcharge.
Mode of Payment
We accept prepayment (TT or Bank Transfer) during the confirmation of orders. We do not accept cash or cheque payments on delivery to the customer. We ensure accuracy in our billing as all our transactions are automatically processed.
Order Confirmation
Upon receipt of your delivery order, our consultant will contact you on the order confirmation. In cases where stocks become unavailable, PLC reserves the right to reject, and/or limit the quantities ordered. Your order is not confirmed until you receive a confirmation from our consultant.
Order Cancellation Policy
Should any of our goods be unavailable after confirmation and payment of the purchase we will refund the amount paid by the customer should he/she chooses to do so. Alternatively, we will wait for stock availability before delivery should the customer be willing to wait.
Refund & Exchange Policy
All items sold are strictly non-refundable and non-exchangeable.
Delivery Lead Time
| Stock Status | Delivery Lead Time (Only available in Malaysia) |
| AVAILABLE | Stocks are available for immediate delivery within 3 to 5 working days upon receipt of payment. |
| IN STOCK | Stocks are available at our pharmacy for delivery within 3 to 5 working days upon receipt of payment. |
| LOW STOCK | We will check physical stocks availability before confirming your order. |
| SPECIAL ORDER | Stocks are on Special Order. We will check our supplier's stock availability before confirming your order. |
