My delivery did not arrive. What should I do next?

The earlier surge in online orders has led to a delay in deliveries. We have since scaled up our delivery fleet and cleared the backlog of online orders.

We are now back on track to meet your needs for your fur kids’ pet essentials according to your selected delivery dates.

For any urgent/enquiries online orders, you may reach us at 1300-22-CARE(2273). Alternatively, you may contact us through various touchpoints (Line, Whatsapp & etc). Our delivery team will look into your concern and contact you shortly. We seek your kind understanding & patience in the event that our response takes a longer time than usual.

Operating hours:
Mon to Fri: 9:00am – 6:00pm
Sat to Sun & Public Holiday: Closed

You may chat with our friendly Pet Care Consultant for pet's health care needs or any general enquiries from Monday to Sunday 9 am to 10 pm.