My delivery did not arrive. What should I do next?

The earlier surge in online orders has led to a delay in deliveries. We have since scaled up our delivery fleet and cleared the backlog of online orders.

We are now back on track to meet your needs for your fur kids’ pet essentials according to your selected delivery dates.

However, if you still did not receive your order, please write it to us via our Contact Us page with your order number. Our delivery team will look into your concern and contact you shortly. We seek your kind understanding & patience in the event that our response takes a longer time than usual.