PLC Help Centre
Order and Delivery
Delivery

My delivery did not arrive. What should I do next?

Updated August 21, 2023 15:24

For any urgent/enquiries online orders, you may reach us at 1800-88-7387. Alternatively, you may contact us through various touchpoints (Line, Whatsapp & etc). Our delivery team will look into your concern and contact you shortly. We seek your kind understanding & patience in the event that our response takes a longer time than usual.

Operating hours:

Monday to Friday: 9:30 AM to 5:30 PM
Saturday, Sunday & Public Holidays: Closed

You may chat with our friendly Pet Care Consultant for pet's health care needs or any general enquiries from Monday to Sunday 9.30am to 9.30pm.

Articles in this section

How do I track NinjaVan delivery?
Which stores are available for Home Delivery service?
When can I opt for Home Delivery when purchasing in your retail stores?
In the event, I'm not at home to collect the Home Delivery order, what should I do?
What are the delivery fee/charges?
Can I combine a new order with an earlier one, in order to get an earlier delivery date?
Why are some of my items not delivered?
My delivery did not arrive. What should I do next?
Can I deliver to overseas?
How long does it take for my items to be delivered?

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