A common cause for not receiving the OTP is some form of SMS blocker on your device/handset. Try inserting your SIM card into another handset.
If you still don't receive the OTP on the different handset., you may contact us for further assistance.
Articles in this section
- Can I enjoy VIP membership privileges in-store by showing the Web account information only?
- What if my voucher expires?
- I forgotten to bring my VIP card at the store, can I still claim my loyalty points?
- What are the Terms & Conditions of the Brand & PLC vouchers?
- How do I earn Loyalty points?
- Validity of the loyalty/membership points
- I did not receive OTP. What should I do?
- What is OTP Code?
- How long does it take to process my redemption vouchers?
- What can I redeem with my VIP Loyalty Points?
