For orders placed via our official store on the online marketplaces (such as Shopee, Lazada), return and refunds are subject to their respective marketplaces' policy. Please refer to their website for policy information.
Alternatively, you may also wish to refer to the following articles for more information about Lazada.
- Lazada "Contact Us" page and "Live Chat Support"
- What is Lazada’s Return Policy?
- How do I return my order with Lazada?