What is Lazada’s Refund & Return Policy?

Items ordered from Lazada are eligible for Refund/Return within 15 days from when the item was delivered, only if any of the following conditions are met:

  • Item delivered is defective (you’d have to return the item for a refund).
  • The wrong item is delivered (you’d have to return the item for a refund).
  • Missing item in the order.

No exchanges are allowed.    

You may raise the Refund/Return request for your order with Lazada directly. Kindly follow the steps below before submitting your return/refund request and Lazada will liaise with you accordingly.

Step 1: Click on ”View All Order” to search for your order

Step 2: Select the order that you wish to return

Step 3: Click on the “Return Request” button to initiate the request with Lazada

Alternatively, you may also wish to refer to the following articles for more information about Lazada.

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