If you are an existing member holding a physical VIP card:
Option 1. Online Renewal
Note: Renewal should be done with the latest VIP Card to extend the loyalty points validity.
Step 1: Go to the Online VIP Card Renewal page and submit the 10-digit Registration Code (on the top right-hand corner of the card).
Step 2: Check the new expiry date of your VIP card shown and ensure the email is correct to receive the e-receipt before submitting the request.
Step 3: Make Payment for the renewal fee.
Step 4: You will receive a renewal confirmation email and receipt for your payment.
Step 5: Keep the VIP Card for your next renewal.
Option 2. Purchase a VIP Card at any Pet Lovers Centre or The Pet Safari stores and activate the new card with the same mobile number registered to the expired VIP card.
Apply for new membership or renew membership with a new VIP Card:
Step 1: Purchase a VIP Card at any Pet Lovers Centre or The Pet Safari stores. Find our Stores location here.
Step 2: Activate your VIP card through our website
Step 3: Follow the onscreen instructions, enter VIP Card No., Registration Code and your Mobile No.
Step 4: Enter the One-Time Pin (OTP) sent to your mobile phone via SMS
Step 5: Complete the VIP Card activation by filling in your personal particulars and click “submit”.