How to apply or renew my VIP membership?

  • For registering of VIP Membership Card, our online system will only accept local phone number (+60). 
  • For new members, please activate your VIP card Here and to access our member's privileges. 
  • If you’re an international visitor (non +60 mobile), please contact our support team for assistance.

Option 1. Online Renewal

  • Note: Renewal should be done with the latest VIP Card to extend the loyalty points validity.
  • Step 1: Go to the Online VIP Card Renewal page and submit the 10-digit Registration Code (on the top right-hand corner of the card).
  • Step 2: Check the new expiry date of your VIP card shown and ensure the email is correct to receive the e-receipt before submitting the request.
  • Step 3: Make Payment for the renewal fee.
  • Step 4: You will receive a renewal confirmation email and receipt for your payment.
  • Step 5: Keep the VIP Card for your next renewal.


Option 2. Purchase a VIP Card at any Pet Lovers Centre or The Pet Safari stores and activate the new card with the same mobile number registered to the expired VIP card.

  • Apply for new membership or renew membership with a new VIP Card:
  • Step 1: Purchase a VIP Card at any Pet Lovers Centre or The Pet Safari stores. Find our Stores location here.
  • Step 2: Activate your VIP card through our website
  • Step 3: Follow the onscreen instructions, enter VIP Card No., Registration Code and your Mobile No.
  • Step 4: Enter the One-Time Pin (OTP) sent to your mobile phone via SMS
  • Step 5: Complete the VIP Card activation by filling in your personal particulars and click “submit”.
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