How long does it take to process my redemption vouchers? It will take 14 working days to process member’s redemption vouchers. Customer will receive a call to the registered mobile number when the vouchers are ready for collection at his/her preferred store. Articles in this section How do I enjoy VIP discount & earn loyalty points when I shop online? How long does my loyalty points last? What should I do when I apply a new VIP membership card from Pet Lovers Centre store? I have lost my card. What if I do not renew my existing VIP card? How long does it take to process my redemption vouchers? How long does my loyalty points last?