I have lost my card. Customer Care August 12, 2015 04:37 Follow No worries. Report immediately to any of our retail outlets or contact our Customer Service Officer @ 1300-22-CARE (1300 22 2273) during office hours (Mon-Fri: 9:00am to 6:00pm). A replacement fee of RM4.00 will be chargeable for all lost cards. Related articles My VIP Card is expiring soon. Any renewal fee required? What can I redeem my Loyalty Points? Comments 0 comments Please sign in to leave a comment.