I have lost my card. No worries. Report immediately to any of our retail outlets or contact our Customer Service Officer @ 1300-22-CARE (1300 22 2273) during office hours (Mon-Fri: 9:00am to 6:00pm). A replacement fee of RM4.00 will be chargeable for all lost cards. Articles in this section How do I enjoy VIP discount & earn loyalty points when I shop online? How long does my loyalty points last? What should I do when I apply a new VIP membership card from Pet Lovers Centre store? I have lost my card. What if I do not renew my existing VIP card? How long does it take to process my redemption vouchers? How long does my loyalty points last?